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FAQs

Here, you will find a ready reckoner of Frequently Asked Questions and their responses. We hope this will help you to comprehend the terrain and our camp environs better, and help make your stay with us more enjoyable. Should you have any further queries please do not hesitate to reach out to us.

Activities

  • Question:

    What fitness level should one have for the different activities in Nagaland?

    Answer:

    If you have heart and lung conditions or a walking disability, you should refrain from participating in strenuous activities and must get permission from your doctors to travel to Nagaland.

     
  • Question:

    Can the plan for the activities be cancelled/ terminated due to bad weather?

    Answer:

    The winters in Nagaland have temperatures varying from 9°C to 2°C. All activities, excursions and extensions will be subject to weather conditions. There is a slight chance of light rainfall. The activity or excursion specialist at the camp will monitor and advise on the same.

     
  • Question:

    What can I buy in Kohima/ Kisama Heritage Village (Hornbill Festival venue)?

    Answer:

    The rich arts and crafts of Nagaland portray the artistic caliber and creative imagination of the local craftsmen of the north eastern state of India. Warm and colourful Naga shawls, hand woven shoulder bags, decorative spears, tablemats, woodcarvings and bamboo works make interesting souvenirs.

     
  • Question:

    Will torches be available at the camp?

    Answer:

    Yes, each tent will be equipped with a torch.
    Well lit pathways will guide you to and from the camp common areas to your tent at night.

     
  • Question:

    What should we wear for the village excursion trips?

    Answer:

    A light cotton t-shirt, and a light trousers are recommended. Shorts are appropriate too. Sturdy hiking boots with good ankle support if opting for a day hike and comfortable walking shoes / trainers if you go on a shorter walk around the village. You need to carry your day packs, water bottles, medication and sun block. Also, a light water proof jacket and pants should be carried at all times when you hike in the mountains where the weather can sometimes change drastically. A warm jacket is required in the month of December as the weather is much colder.

     

Away from the Campsite

  • Question:

    What modes of transport are provided for sightseeing and airport transfers?

    Answer:

    Comfortable, air-conditioned Toyota Innovas are available for sightseeing and airport transfers.

     
  • Question:

    Can you provide a language speaking guide?

    Answer:

    Yes, we can. We will need sufficient notice to book the language guides at a supplement charge. Kindly inform us at the time of booking.

     
  • Question:

    Do you provide guides for excursions?

    Answer:

    Yes, English speaking guides are available for all excursions and sightseeing. The guides are professional and qualified with great depth of knowledge and experience of the local region. All tours will be conducted in English or Hindi.

     
  • Question:

    What is the tipping policy away from the camp and how much should we tip our guides and drivers?

    Answer:

    Gratuities are additional to your tour price and are completely at your discretion. Two envelopes will be provided in your tent on the last night of your stay i.e. one for camp staff tipping and the other for guides & drivers. Please avoid tipping any individual member as the gratuity will be shared by all staff. Also, kindly mention on the envelope the name of the staff that you would specially like to commend.

     
  • Question:

    Can we stay at the campsite if we wish to skip a sightseeing trip or activity?

    Answer:

    Yes, guests can relax at the camp should they wish to skip an excursion or activity. However, it is important to be aware that there will be no refund for unutilised services.

     
  • Question:

    Can we book a separate car and guide for ourselves?

    Answer:

    The holiday experience also includes a car and guide, other than the camp and its allied amenities and services. However, should guests require a car and guide for an excursion / activity not included in our standard itinerary, the same will be provided at a supplementary charge.

     

Room Amenities

  • Question:

    What size beds are there?

    Answer:

    The bed is 7 feet long. Accommodation is a double or Hollywood / twin bed style.

     
  • Question:

    Do you have hard or soft mattresses?

    Answer:

    The standard mattress has a memory layered medium soft surface. Requests for firmer mattresses can also be taken care of on prior intimation at the time of booking.

     
  • Question:

    Do you provide different types of pillows and duvets?

    Answer:

    Speciality pillows can only be provided on prior request at the time of booking. We have duvets with an option of a Zero Degree quilt.

     
  • Question:

    Are there televisions in the tents?

    Answer:

    There are no televisions in the tents .We encourage our esteemed guests to relax and immerse themselves in nature.

     
  • Question:

    What are the room amenities provided?

    Answer:

    Writing desk, in-house stationery, carpet slippers, wash accessories and camp ponchos.

     

Service

  • Question:

    Do you have a laundry service?

    Answer:

    Yes, we do provide an in house laundry service at a supplementary charge. Please note that it will take us one day to process your laundry.

     
  • Question:

    Are spa facilities available at the camp?

    Answer:

    Currently, there are no spa facilities available at the camp.

     
  • Question:

    Is there a personal butler at the campsite?

    Answer:

    Yes, we do accord personalized butler service to each tent.

     
  • Question:

    Do you have WiFi available at the camp?

    Answer:

    Yes, WiFi is available but restricted only to the Reception Tent area.

     
  • Question:

    Do you have medical facilities at the camp and is there an in house doctor / nurse?

    Answer:

    First Aid facilities and assistance of a paramedic will be available at the camp. He will be there on site 24 X 7 to monitor your medical variables. In case of medical emergencies, you will be assisted to the nearest medical facility from a list of hospitals available around the camp.

     
  • Question:

    Is room service available?

    Answer:

    Room service is available only for special cases (when client is unwell).

     
  • Question:

    Are the facilities for foreign exchange available?

    Answer:

    We will be pleased to direct you to authorized forex handling agencies in Kohima.

     

The Campsite

  • Question:

    Does the camp offer recreational areas?

    Answer:

    Kohima Camp in Nagaland has a warm and welcoming reception area. We also have a bonfire area exclusively for our in house guests.

     
  • Question:

    Do the tents have windows?

    Answer:

    Yes, the tents have large windows with netting to prevent insects from entering.

     
  • Question:

    Does the camp area have mobile network coverage?

    Answer:

    Yes, selected networks are available, these are - Airtel, BSNL and Jio.

     
  • Question:

    What kinds of plug sockets are available?

    Answer:

    220v-240v 3 pin sockets are provided. For alternative adapters please contact your butler.

     
  • Question:

    Is smoking inside the rooms / common areas permitted?

    Answer:

    Due to safety concerns, smoking is not permissible in the tents, dining and reception tent and public areas. There are select designated areas for the same at our camp location.

     
  • Question:

    Do you provide wheelchair assistance if a passenger requires?

    Answer:

    We are sorry, we do not provide wheelchairs. We recommend that guests with limited mobility and other such physical constraints should be accompanied by an able bodied passenger. However, our butlers will be available to provide additional assistance. Kindly specify any special requirements for guests with limited mobility at the time of booking.

     
  • Question:

    Do you have hot water facilities available in the bathrooms and will it run 24x7 or at set timings?

    Answer:

    Yes, running hot water will be available 24X7.

     
  • Question:

    Will there be somewhere to store valuables?

    Answer:

    Yes, all tents are equipped with electronic safes with a pass code of your choice. For safety reasons, it is advisable to store your passport, travel documents and other valuables in the safe provided.

     
  • Question:

    Is the restaurant tent equipped with room heaters?

    Answer:

    Yes. Room heaters are provided in the restaurant, reception and dining tents and client's tent.

     
  • Question:

    What is the seating capacity at the Dining Tent?

    Answer:
    • The dining tent offers indoor and outdoor seating.
    • The tent can accommodate 20 people comfortably in the dining area
     
  • Question:

    What are the sizes of the client tent?

    Answer:

    The Luxury Suite Tent measures a massive 520 sq ft. It also has an ensuite bathroom and a private sit out area.

     
  • Question:

    What are the activities you provide at the camp? Does the camp offer recreational areas?

    Answer:

    Kohima Camp, Nagaland has a warm and welcoming reception area. We also have a bonfire area exclusively for our in house guests. Our local style inspired bonfire bay is a great place to exchange stories with other guests. This bonfire bay also has a live kitchen serving up delicacies. There's a bonfire organised every night and we have some very interesting events scheduled for our esteemed guests - from cultural shows, songs and dances of the tribal community and talks by local experts on various aspects of Nagaland.

    Our camp also has:

    Library: The library features a selection of handpicked books covering a wide and wonderful array of subjects from spirituality and regional history to art and culture.

    Boutique: Our boutique showcases the best of India's regional handicrafts, including tribal weaves, silver trinkets embedded with semi-precious stones, handmade crafts and paintings by local artists from around the country.

    Activities available on our packages include village walks, excursions and visit to the Hornbill Festival.

     

The Stay

  • Question:

    What is the minimum number of nights one can stay at the camp?

    Answer:

    Our standard package is for minimum of two nights and up to five nights.

     
  • Question:

    Do your prices include flights?

    Answer:

    No, all domestic and international flights are excluded.

     
  • Question:

    How many tents are available? What is the capacity of each tent? What category are the tents?

    Answer:

    We have 10 luxury suite tents. Each tent can accommodate two guests and has a provision to add in an extra single guest.

     
  • Question:

    What is the total capacity of the campsite?

    Answer:

    As of now, Kohima Camp can accommodate a maximum of 24 guests.

     
  • Question:

    Will the altitude in Kohima Camp, Nagaland be an issue?

    Answer:

    Kohima Camp, Nagaland is nestled at a comfortable altitude of 2,000 mtrs (6,600 ft) ASL and no breathing associated hazards are related with this height.

     
  • Question:

    Do you provide any kind of insurance facility for guests?

    Answer:

    TUTC does not provide insurance. However, we strongly recommend that you have adequate travel insurance cover from your country of domicile for injury, illness, death, accident, adventure tours and activities, loss of effects or luggage and holiday cancellation. Kindly refer to the cancelation policy stated in our Booking Terms and Conditions.

    Insurance for the Kohima Camp, Nagaland - The camp is comprehensively insured for fire, earthquake, theft and terrorism.

     
  • Question:

    How well connected is Dimapur to others parts of India?

    Answer:

    The city of Dimapur is best connected to Kolkata by air. Daily flights operate from Kolkata & Dibrugarh into Dimapur. Besides air connectivity, Dimapur is connected by rail which comes through Guwahati. There is also road connectivity from Assam (Guwahati, Dibrugarh, Kaziranga and Jorhat) and Imphal (Manipur).

     
  • Question:

    What is the dress code at the camp?

    Answer:

    Temperatures tend to dip once the sun sets. Furthermore, daylight time is short in Nagaland during winters and the camp is located amidst forested area. Therefore, warm layered clothing is highly recommended.

    Dinner Attire: The Kohima Camp, Nagaland provides an opportunity to dress for the occasion. Dining dress code is always elegant casuals and we also provide our guest with woolen ponchos as temperature tends to dip in the evening.

     
  • Question:

    What is not included in the price?

    Answer:
    1. Prices do not include international or domestic airfare.
    2. Any optional tour mentioned in the itinerary.
    3. Goods and services tax of 5% shall apply on the total billing for all bookings. Subject to change without prior notice.
    4. Gratuities to service staff including guides and drivers.
    5. Expenses of a personal nature like telephone calls, laundry, alcoholic beverages, porterage at airports / railway stations.
    6. Professional still and video camera fees.
    7. Pre or post tour accommodation and any other tour extensions.
     
  • Question:

    What do the price / tariff include?

    Answer:
    1. Prices include arrival and departure transfers to and from Dimapur airport by AC Innova.
    2. Accommodation in hollywood double or twin bedded luxury suite tents.
    3. All meals as mentioned in the itinerary, including tea, coffee and soft beverages.
    4. Guided excursions as specified in the tour program.
    5. Still camera fees (not professional) as applicable.
     

Food and Beverage

  • Question:

    What type of cuisine will be served at the camp?

    Answer:

    The meals offered are an exciting array of contemporary European, Indian, regional and local cuisine. We have skilled chefs serving multi cuisine dishes with emphasis on garden fresh vegetables and herbs from the local community farmland. All meals are included in your tour price. Packed lunches will be provided for some off site excursions.

    Special Meals: In case of any special dietary requirement of food allergies, kids menu etc. please do mention the same at the time of booking. Our chef shall try their best to accommodate your request.

     
  • Question:

    Are the drinks complimentary at the camp?

    Answer:

    Only soft beverages are included in the plan

     
  • Question:

    Do we need to reserve a table before any meal?

    Answer:

    No. The dining room can accommodate all in-house guests at the same time.

     
  • Question:

    Is the tap water safe to drink?

    Answer:

    No, we advise you to drink bottled water provided by us at all times.

     
  • Question:

    Do you consider special dietary requirements?

    Answer:

    Yes, special dietary requirements as well as child-friendly food can be provided for if the same is mentioned at the time of booking the package.

     

Things to carry

  • Question:

    What should I carry for the trip?

    Answer:
    • Woollens (the weather is liable to unpredictably fluctuate in the hillsides)
    • Wind proof and warm jacket
    • Socks and shoes/trainers for village walk
    • Sun hat
    • Sunscreen/Sun block with SPF 15 and above
    • Vaseline/Lip Salve
    • Long trousers / Long shirts / T-shirts etc.
    • Sunglasses with eyeglass retainers
    • Torches
    • Day packs and water bottles for activities
    • Personal medication/s, if any
     

Security

  • Question:

    Are there safes in every tent?

    Answer:

    Yes, all tents are equipped with electronic safes with pass code of your choice. For safety reasons, it is advisable to store your passport, travel documents and other valuables in the safe provided.

     
  • Question:

    What are the security arrangements at the camp?

    Answer:

    The camp is equipped with appropriate security including guards and CCTV cameras installed in the camp area. We also have a discreet security presence operational 24 X 7 trained in all forms of security drills and first response to natural calamity.

     

Bathroom Amenities

  • Question:

    Do the tents have baths?

    Answer:

    All our luxury suite tents have shower cubicles.

     
  • Question:

    Do you provide hair dryers in the tents?

    Answer:

    Hair dryers will be provided on request.

     
  • Question:

    What toilet amenities do you provide?

    Answer:
    • Hand wash
    • Moisturiser
    • Hand and body lotion
    • Insect repellent
    • Hand Sanitizer
    • Shower Cap
    • Dressing Gowns
    • Carpet slippers
    • Sun block
     

Children

  • Question:

    Will there be a menu for children?

    Answer:

    Yes, child-friendly food is available on the menu.

     

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